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Forum Discussion

IPI's avatar
IPI
Helpful | Level 6
6 years ago

Desktop application is blank when opened

I have a Dell Insperon 17 running Windows 10 When I open Dropbox from the start menu, I just get a blank dialogue box.  I cannot open by clicking the icon on the task bar. The sync is working corre...
Desktop
Setting up the apps
Windows
  • IPI's avatar
    IPI
    5 years ago

    My issue is resovled.  I was on Windows 10 version 1809.  When I updated to 1903 (I am now on 1909) it worked.  I thought auto update would have handled the new version install but it did not.

    I did have an issue with PowerPoint crashing after the update.  I had to uninstall a program I use to use my iPad as a second screen (Duet) and then redo the update.  They all get a long now.

    Regards, Ed

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the additional info Ed!

If it's not too much to ask, I was wondering if you're still having this issue after re-installing our software on the affected device so please keep me posted on your progress.

Happy Monday IPI! 

IPI's avatar
IPI
Helpful | Level 6
6 years ago

Hi:

Now I cannot sync to my computer, whether I load the software from the link you gave me or using the download and update method.  Prior to my reinstall, the system was syncing.

Both give the same dialogue and shown above.

It is looking for me to login but I just get a blank.

Ed

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for your swift response Ed!

    Maybe you'll need to perform a clean, advanced re-install at this point. 

    That being said, do you, by any chance, have any pending updates for your computer's OS? 

    While you're at it, could you check if your graphic drivers are also up to date?

    Keep me posted on your findings and we'll take it from there!

    • IPI's avatar
      IPI
      Helpful | Level 6
      6 years ago

      Hi Walter

      It is still not working.

      There are no outstanding updates.

      I tried the clean advanced install.  I could not click on the icon, so I used task manager to end all Dropbox processes.  There were no folders in any of the folders listed.

      It took me back to the same blank Set Up Dropbox dialogue box as pictured above.

      I appreciate all your work to help me.

      Ed

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks for the update and sorry to hear this persists Ed. 

        Just a side note here, you're installing the desktop app normally with admin privileges - right?

        As I'd like to dig a little deeper, would it be OK with you if I reached out via the email address that's associated with your Community's profile so we can investigate further? 

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