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amiralin's avatar
amiralin
Helpful | Level 6
4 years ago

Couldn't Start Dropbox - macOS Monterey

After installing the new macOS Monterey I am getting the below error  Couldn't start Dropbox This is usually because of a permissions error. Storing your home folder on a network share can also c...
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  • Jay's avatar
    Jay
    4 years ago

    Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.

     

    The following steps should help to resolve this behavior:
     

    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select "System Preferences..."
    3. Then "Security & Privacy"
    4. Select the Privacy tab
    5. Select "Full Disk Access"
    6. Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
    7. Repeat these steps under 'Files and Folders' and 'Accessibility'
    8. Once you've completed this, please attempt to restart the Dropbox desktop app


    If need be, a reboot of the Mac itself would also help. 

thiagojcsoares's avatar
thiagojcsoares
Explorer | Level 3

Hi there,

 

I have just updated to macOS Monterey and Dropbox won't start. Anyone else with the same issue?

 

Thanks

gatehealing's avatar
gatehealing
Explorer | Level 4
4 years ago

I am having this issue. I cannot even get the icon to stay in my menu bar, so I cannot follow some of the troubleshooting tips mentioned on other threads. I am not an advanced user so do not know how to do a lot of the advanced steps that I see. Could somebody walk me through what I need to do to get this working, please?  Thanks,

Jon

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