We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

axe's avatar
axe
Helpful | Level 5
2 years ago

Can't sign in to Dropbox app on Mac despite correct password

I am trying to connect to a Dropbox Team account on a MacBook Air running macOS Mojave. There is already a private Dropbox account which works correctly on the computer. When I try to sign in to the ...
dropbox business
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the info. Could you check to see how many devices you have currently connected on your account from this page? If you could also see this info for your personal account as well, that would help.

axe's avatar
axe
Helpful | Level 5
12 months ago

For the business account one device is listed, this MacBook Air computer (despite the Dropbox app reporting the computer as not signed in).

 

For the personal account there are two devices. This computer and a smartphone (Android).

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for this info, axe! Our team is currently looking into this, and they’ll update you as soon as possible in this thread.

  • axe's avatar
    axe
    Helpful | Level 5
    12 months ago

    Any progress? Can we at least get our money back if your service doesn't work?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi axe, happy Monday and sorry for the delay.

     

    If you're still facing issues with that, can I then send you an email, in order for us to have a closer look together? 

  • sherryspies4's avatar
    sherryspies4
    New member | Level 2
    11 months ago

    I'm seeing the EXACT same issue on my macbook pro - logged into the Dropbox app for my business account but it won't allow me to switch to my personal account. Accounts are linked, and I'm able to login successfully online with no issue. Just won't allow me to switch user accounts on my computer. Brings up the same login screen and locks up while trying to login. Clearly there is an issue.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!