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Forum Discussion

axe's avatar
axe
Helpful | Level 5
2 years ago

Can't sign in to Dropbox app on Mac despite correct password

I am trying to connect to a Dropbox Team account on a MacBook Air running macOS Mojave. There is already a private Dropbox account which works correctly on the computer. When I try to sign in to the ...
dropbox business
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the info, could you attach a screenshot showing the exact window you're getting when attempting to login to the Business account in the Dropbox desktop application, while hiding any personal emails or names?

axe's avatar
axe
Helpful | Level 5
12 months ago

  • axe's avatar
    axe
    Helpful | Level 5
    12 months ago

    Then I enter the password and click Anmelden (sign in)

    • axe's avatar
      axe
      Helpful | Level 5
      12 months ago

      • axe's avatar
        axe
        Helpful | Level 5
        12 months ago

        Then it will stay like this for a long time - many minutes. Eventually the window disappears but I am still not signed in to the Team account, although the computer then appears as linked on dropbox.com

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