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Forum Discussion
Can't open/start Dropbox after reinstalling
Hello,
I'm having serious problems reinstalling Dropbox to get myself out of the beta testing. I've managed to reinstall a stable version but now the app refuses to open/start. Please, help. I...
Hi Boo S,
To get out of beta testing, you have to turn your early releases off and reinstall the latest stable release and nothing else! Shouldn't even do any change to your Dropbox folder position by hand (something you have done 🤷). If you want to change the place where Dropbox resides on, you should perform this through Dropbox preferences, so the application would be able find the folder (something not the case now). The simplest thing you can do is get back the folder to the position before you have moved it (i.e. inside folder /Users/boo/Library/CloudStorage) and move to wherever you want after that (once the application works and using the Preferences as I mentioned).
If the above doesn't do the trick for you, try clear out your current settings and set them anew (including linking to your account anew). Don't forget to point the new Dropbox folder position on first launch. Actual clearance can be performed using following command in terminal:
rm -rf ~/.dropbox
Now you can run your application and restore the proper preferences. 😉
Hope this helps.
Hi walter,
I have done a advanced uninstall and reinstalled and i am still having the same error coming up, i am able to use the web version but the app version is not allowing me in at all, this error has come out the blue on Monday morning and i am unsure why?
Actually i googled a way to sort it and have now been able to get in, thank you all for you help!
- Jay
Dropbox Staff
HI ZACKMASKELL, I'm happy to hear you were able to resolve the issue.
For the benefit of other users with similar issues, could you share the method you used, or a link to the helpful article itself?
sure i used this tutorial i found on youtube, it was an issue of privacy and security on MAC softwares.
- Jay
Thanks for the info, I'm sure this would help other users!
