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Forum Discussion

oreiarch's avatar
oreiarch
Explorer | Level 4
2 years ago

Beta Build 187.3.5526 doesn't refresh.

Dear support, we have some problem with the explorer file. folders doesn't refreshing with this build. i have to manually refresh (F5 key) to see new files.
Desktop
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi oreiarch, hope it’s OK to jump in. 

 

From what I can see on your latest screenshot, the number of files within your local Dropbox folder is a bit more than 100k, while on the other device it’s more than 400k. 

 

Can you please try our selective sync suggestion on your other computer? If this doesn’t help either, we’ll investigate further.

oreiarch's avatar
oreiarch
Explorer | Level 4
2 years ago

Hi, the point is that if i remove the sync of some folder to decrease the number of file that are synch in my device, after that i have to spend many hours to get them back (cause of normal adsl connection).

I find a things that could be interested for you to investigate..

If i save a file (like a text file) in a folder in dropbox root (like dropbox\temp\file.txt) i can't see it until refresh folder, and the icon status file in detail view is GREEN with "V" white..

If i save the same file DIRECTLY IN THE ROOT OF DROPBOX FOLDER (like dropbox\file.txt), I SEE immediately the file, without refresh folder, but the icon status in detail view is with the TWO BLUE CIRCOLAR ARROW, until i refresh the folder, after that, the icon status in detail view is a WHITE CIRCLE, with "V" and EDGE CIRLE in GREEN COLOR.

 

Like i see in the first post.. the problem about the refreshing dropbox folder, is after that this "function" of status of file was implemented.

 

I tried to remove one folder, my file decrease to 300k instead of more than 400k.. nothing change..

 

i will try to get another pc, with windows 11, and install dropbox and synch only one folder to see if something change.. but i think that the problem is the newest feature about the status that i see in the latest upgrade.

 

Another test, it's about install an older version and set dropbox to not update to verify that the problem isn't the largest number of file (that i always had.. 'cause 400k of file are the same from years..)

 

Thank'you

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for all the additional information there oreiarch 

     

    If you'd like to dig a bit deeper into this, please let us know here and we'll reach out via email to have a  further look internally. 

  • oreiarch's avatar
    oreiarch
    Explorer | Level 4
    2 years ago

    dear support, yes,  i really want to solve this problem.. 'cause i need to keep my workflow standards.

    So have to solve this problem.

    Because the alternative it's to move to another cloud service..

     

    thanks a lot

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks, oreiarch, I just sent you an email, so we'll continue looking into this there.

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