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Forum Discussion

yurisobral's avatar
yurisobral
Explorer | Level 3
2 years ago

Problem in Ubuntu 22.04.3 LTS - Dropbox stopped working

My Dropbox folder is no longer syncing. I used to run smoothly, so I am guessing a recent Ubuntu update broke something. This is what I get when I run Dropbox on the command line:   yuri@yuri-del...
Desktop
Error Messages
Linux
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for letting us know about this, yurisobral.

 

As a first step, can you please check that your machine meets the minimum requirements for the Dropbox app to work correctly?

 

How long has Dropbox been installed and working on this machine?

 

Let me know and we'll go from there.

yurisobral's avatar
yurisobral
Explorer | Level 3
2 years ago

Hello there, Hannah!

 

Thanks for your reply. I have checked everything and it seems that I do have all the minimum requirements to run dropbox on my machine. In fact, it has been running on this machine since day 1 I bought it, and I've upgraded to Ubuntu 22.04 basically since it was released last year very smoothly, without any major problem.

 

Please find below some screenshots to help you check all this info.

 

I still can't make dropbox run on this machine.

 

Thanks in advance for your help.

 

Yuri

 

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago

    yurisobral, you have 2 issues. You have customized your system (unsupported version of Python installed). ntfs is NOT supported on Linux. That's it.

     

    PS: You may try workaround (the first issue) with a command like:

    sudo wget -O /usr/bin/dropbox https://www.dropbox.com/download?dl=packages/dropbox.py

    Good luck.

    • yurisobral's avatar
      yurisobral
      Explorer | Level 3
      2 years ago

      Dear Здравко,

       

      Thanks for your comments.

       

      Please note that linux and dropbox are both installed on the sda6 partition, which is an ext4 partition. Please note that Dropbox was running perfectly (for the last 5 years or so) until a couple of weeks ago.

       

      I do not recall changing the python version on my ubuntu. This is the version that I have installed right now:

      Your workaround did not work, unfortunately. It seems to do something:

      But when I run dropbox I still get the "bootstrap panicked" message.

       

      Cheers,

       

      Yuri

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey yurisobral, sorry to jump in here, but have you tried creating a new OS profile and installing the desktop app there? 

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