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Forum Discussion
Possible conflict with Dropbox and Trend Micro (Dropbox freezing)
I have dropbox business, I will not say every computer, but half of the company's computers are crashing.
At first I thought it could be a driver, a virus, or even a windows 10 error. I got to ...
Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns.
Thanks.I would like to update that the problem resolved on our side now and here is the steps taken.
- Clean up the registry
- Uninstall and Install back Dropbox
- Uninstall and Install back Worry Free Business Security
------- Added Dropbox program files path in Approved List (just in case)
Also device speed improved quite a bit. We did not reinstall the windows.
Environment
- Windows 10 Pro (64-bit)
- Worry Free Business Security Services (Trend Micro)
I hope it helps to someone.
The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.
Thanks to all of the users that reported this!
Wanted to add some info on this for the developers...
We're also experiencing freeze-ups with our business plan. We use selective sync and we have a very large number of files (a million or so). The crashes started a few months ago, and I'm not sure what the impetus was. It took a long time to figure out our different crashes on different machines were caused by dropbox.
Sometimes the mouse cursor (and the rest of the machine) will freeze up for a few seconds. And sometimes that freeze-up becomes permanent, requiring a hard-reboot to fix the crash.
Recently we've found that that reducing Max CPU Usage from 100% to 85% fixes the freeze ups. (This is an advanced Power Plan option -- in control panel, power options, edit the power plan, then Change advanced power settings, and find the Processor power management options.)
This workaround has fixed the problem on several machines, and I can't really fathom why. We're game developers so we have lots of hardware on hand, and we had this problem with both AMD and Intel CPUs, and several kinds of motherboards. (None overclocked, and mostly all new hardware.) So it seems unlikely to be a hardware-specific problem, but the crashes leave no obviously-useful information in the event log, so it doesn't seem like a driver is crashing either.
Can this info be passed along to the developers? This is a pretty severe bug, and I'm hoping we can offer a clue for them. Keeping our CPUs capped isn't a permanently viable answer, although it works for now.
We're also experiencing freeze-ups with our business plan. We use selective sync and we have a very large number of files (a million or so). The crashes started a few months ago, and I'm not sure what the impetus was. It took a long time to figure out our different crashes on different machines were caused by dropbox.
Sometimes the mouse cursor (and the rest of the machine) will freeze up for a few seconds. And sometimes that freeze-up becomes permanent, requiring a hard-reboot to fix the crash.
Recently we've found that that reducing Max CPU Usage from 100% to 85% fixes the freeze ups. (This is an advanced Power Plan option -- in control panel, power options, edit the power plan, then Change advanced power settings, and find the Processor power management options.)
This workaround has fixed the problem on several machines, and I can't really fathom why. We're game developers so we have lots of hardware on hand, and we had this problem with both AMD and Intel CPUs, and several kinds of motherboards. (None overclocked, and mostly all new hardware.) So it seems unlikely to be a hardware-specific problem, but the crashes leave no obviously-useful information in the event log, so it doesn't seem like a driver is crashing either.
Can this info be passed along to the developers? This is a pretty severe bug, and I'm hoping we can offer a clue for them. Keeping our CPUs capped isn't a permanently viable answer, although it works for now.
We are also having this problem with a couple of machines. They have the latest Win10 updates, latest hardware updates including BIOS.
If Dropbox is enabled for startup, the computer will freeze within a few minutes. If it is disabled, the computer performs as expected and then Dropbox can be started manually.
Thanks for the input heimburg - this provides more info on what we've seen and thanks to this thread I'll be checking selective sync on these computers.
- Jane
Dropbox Staff
I am having the same issue and it is Windows 10 with latest update and pretty reasonable specification. I have been working on from 3-4 days and once disabled the Dropbox from Start Up then the laptop is fine otherwise it freezes in a minute from startup. You do not get chance to do anything.
Tried all the steps but no real luck, even reducing the processory from 100% to 85% but issue remains.
so really waiting to get this resolved or we might have to use ulternate solutions.
- Jane
I'm having the same issue on a customers PC i disabled it from startup and manually opening it later and now the computer isnt freezing.
not an ideal solution but atleast they can use the computer :upside_down:
Using Windows 10, Trend Micro AVYou are right Jane, after gone through this Blog and as it says "Solved" but did not help me at all. In our case it was not Windows latest Feature update 1803 as this started happening before.
In our case, the anti-virus ie Worry Free Business Security Services (Trend Micro) and Dropbox conflicting to a level that its making the device to freeze. Either disabled the Dropbox from Startup or Uninstallation of Trend help resolved the probelm straight.
I will be reinstalling the Trend Again and see if it helps.
Interesting. All of the problems we are having include Trend Micro WFBS-Services and Dropbox. The workaround is to disable Dropbox on startup and manually start a minute or two later.
- Hi Rob21,
Starting manually after a minute or two later does not help as in our instance it was still freezing. And very hard to expect from the end-user to do it. Yes - understand that we can't rely on end users.
I'm going to work at this from both ends and have started communication with Trend Micro.
I would like to update that the problem resolved on our side now and here is the steps taken.
- Clean up the registry
- Uninstall and Install back Dropbox
- Uninstall and Install back Worry Free Business Security
------- Added Dropbox program files path in Approved List (just in case)
Also device speed improved quite a bit. We did not reinstall the windows.
Environment
- Windows 10 Pro (64-bit)
- Worry Free Business Security Services (Trend Micro)
I hope it helps to someone.
Thanks. What did you use to clean the registry?
