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Forum Discussion

Jess51's avatar
Jess51
Explorer | Level 3
12 months ago

Password Android App won't log in. "Oops! An error has occurred, please try again later."

Recently got a Pixel 7 (upgraded from 3A where everything worked fine). Dropbox is installed and logged in.  Trying to get logged in to Dropbox Passwords app. I hit the "Sign in with Dropbox" butt...
Dropbox Passwords
Mobile
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey RahulT, welcome to our Community! 

 

Can you please send me a screenshot of the exact error you're getting  and clarify how many devices you've linked to your Dropbox Passwords account?

 

Let me know!

RahulT's avatar
RahulT
Explorer | Level 3
10 months ago

Previously I had only one device linked to my dropbox passwords app.

From my new device, I logged out all the devices logged in from my dropbox account.

For screenshot, I'm not able to take screenshot from my mobile as it is showing ( Taking screenshots isn't allowed by the app).

But the error message I'm getting is
"Oops!
Error has occurred, Please try again later."

I tried so many times to login yet getting the same error message.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi RahulT, so, just for clarification, you tried to login on the new phone in the Dropbox Passwords app, but it didn't work. You then logged out of all other devices for the Dropbox Passwords app, and then you tried to login on the new phone, is that correct?

     

    Did you save your recovery words in order to login to your account?

    • RahulT's avatar
      RahulT
      Explorer | Level 3
      10 months ago

      Yes Jay, that is correct.

       

      And for recovery words, I didn't have it.

       

      Please help with this issue.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey RahulT, just to make sure everything is right, can you check your security page here and let us know how many devices you have linked to your account?

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