We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Jess51's avatar
Jess51
Explorer | Level 3
12 months ago

Password Android App won't log in. "Oops! An error has occurred, please try again later."

Recently got a Pixel 7 (upgraded from 3A where everything worked fine). Dropbox is installed and logged in.  Trying to get logged in to Dropbox Passwords app. I hit the "Sign in with Dropbox" butt...
Dropbox Passwords
Mobile
Setting up the apps
RahulT's avatar
RahulT
Explorer | Level 3
Recently I transferred ever app in my old mobile to new mobile. But dropbox passwords is not working in my new mobile. I thought, Because of login in old mobile it's not working, so I logout from old mobile then also I'm facing same issue.
Now I'm not able to login to dropbox passwords in old mobile also.
Now I'm stuck with this issue.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey RahulT, welcome to our Community! 

 

Can you please send me a screenshot of the exact error you're getting  and clarify how many devices you've linked to your Dropbox Passwords account?

 

Let me know!

  • RahulT's avatar
    RahulT
    Explorer | Level 3
    10 months ago

    Previously I had only one device linked to my dropbox passwords app.

    From my new device, I logged out all the devices logged in from my dropbox account.

    For screenshot, I'm not able to take screenshot from my mobile as it is showing ( Taking screenshots isn't allowed by the app).

    But the error message I'm getting is
    "Oops!
    Error has occurred, Please try again later."

    I tried so many times to login yet getting the same error message.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi RahulT, so, just for clarification, you tried to login on the new phone in the Dropbox Passwords app, but it didn't work. You then logged out of all other devices for the Dropbox Passwords app, and then you tried to login on the new phone, is that correct?

       

      Did you save your recovery words in order to login to your account?

      • RahulT's avatar
        RahulT
        Explorer | Level 3
        10 months ago

        Yes Jay, that is correct.

         

        And for recovery words, I didn't have it.

         

        Please help with this issue.

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!