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Jess51's avatar
Jess51
Explorer | Level 3
12 months ago

Password Android App won't log in. "Oops! An error has occurred, please try again later."

Recently got a Pixel 7 (upgraded from 3A where everything worked fine). Dropbox is installed and logged in.  Trying to get logged in to Dropbox Passwords app. I hit the "Sign in with Dropbox" butt...
Dropbox Passwords
Mobile
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Jess51, let's jump right into this!

 

If I were you, I'd try clearing the cache of the app following these steps: 

 

On your mobile's home screen, tap the “Settings” button. Then tap “Storage.” 


In the “Storage” menu, tap either “Internal Storage” or “Other Apps” depending on your device. 


Find the application you want to clear the cache of and tap it and then “Clear cache."

 

If you notice the same behavior once you do that, feel free to send me a screenshot of the error message you receive on your end.

 

Keep me updated! 

Jess51's avatar
Jess51
Explorer | Level 3
11 months ago

Hi Megan - thanks for the reply. Unfortunately, this didn't work. I cleared the cache for Dropbox Passwords (after re-installing it), no change. Then, for the fun of it, I cleared the cache and the storage, no change. Am not able to give you a screenshot because every time I try, I get a black screen - does the app block screenshots? 

I don't have a screenshot, but the description in my original post does describe what's happening to the best of my ability.

Any other ideas?  Thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey Jess51, thanks for the additional info.

     

    What's your phone's exact Android version, please?

     

    Do you have the Passwords app installed on other devices as well?

    • Jess51's avatar
      Jess51
      Explorer | Level 3
      11 months ago
      Hi Hannah,
      It's Android 14. I have the Password app on my previous phone (Android 12, I think - it mostly worked on that).
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Thanks for this info, Jess51! Did you previously receive any kind of notification to your Android 12 device, when you tried to log in to Dropbox Passwords on your new mobile phone?

         

        Dropbox Passwords will send a notification to all the devices you’ve already connected to confirm the new device you’re trying to connect. 

         

        I’d like to see if manually confirming this will help you proceed with the sign-in.

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