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Forum Discussion
Password Android App won't log in. "Oops! An error has occurred, please try again later."
Recently got a Pixel 7 (upgraded from 3A where everything worked fine). Dropbox is installed and logged in.
Trying to get logged in to Dropbox Passwords app. I hit the "Sign in with Dropbox" butt...
Megan
Dropbox Staff
Dropbox StaffHi Jess51, let's jump right into this!
If I were you, I'd try clearing the cache of the app following these steps:
On your mobile's home screen, tap the “Settings” button. Then tap “Storage.”
In the “Storage” menu, tap either “Internal Storage” or “Other Apps” depending on your device.
Find the application you want to clear the cache of and tap it and then “Clear cache."
If you notice the same behavior once you do that, feel free to send me a screenshot of the error message you receive on your end.
Keep me updated!
Hi Megan - thanks for the reply. Unfortunately, this didn't work. I cleared the cache for Dropbox Passwords (after re-installing it), no change. Then, for the fun of it, I cleared the cache and the storage, no change. Am not able to give you a screenshot because every time I try, I get a black screen - does the app block screenshots?
I don't have a screenshot, but the description in my original post does describe what's happening to the best of my ability.
Any other ideas? Thanks!
- Hannah
Hey Jess51, thanks for the additional info.
What's your phone's exact Android version, please?
Do you have the Passwords app installed on other devices as well?
- Hi Hannah,
It's Android 14. I have the Password app on my previous phone (Android 12, I think - it mostly worked on that).
