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Forum Discussion

Cariltos Bala's avatar
Cariltos Bala
New member | Level 2
2 years ago

Passcode and Face ID every time I enter the app.

Why every time I sign into dropbox on my iPhone, I have to manually enter my username (because it doesn't recognize auto complete), and then I have to turn on Passcode and to allow Face ID, as if it ...
Account Access
Mobile
Mark's avatar
Mark
Icon for Super User II rankSuper User II

What version of Dropbox is it?

What version of iOS?

Cariltos Bala's avatar
Cariltos Bala
New member | Level 2
2 years ago

iOS is 17.1

Dropbox is Basic (free) version.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Cariltos Bala, thanks for posting here! 

     

    Could you try accessing the app, and then check the version of the app you're using on your end? 

     

    Also, if I were you, I'd clear the app's cache using its settings. Please give it a go, and update me on the results.

     

    Keep me posted!

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