You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Peterkeck's avatar
Peterkeck
Explorer | Level 4
8 years ago

Paper not loading in Safari or Chrome

When I navigate to paper.dropbox.com it just shows the menu options on the left, and then says " Oh hello. Sorry for this little hiccup. Try refreshing your page."    Tried it in both Chrome and S...
Dropbox Paper
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Hey @rc2 & @Peterkeck, 
     
    Thanks for getting in touch!
     
    Please keep in mind that your team admin can enable Paper for your team following these steps:
     
    1. Sign in to your Admin account.
    2. Open the Admin Console.
    3. Open the Settings tab.
    4. Choose Paper under Additional settings.
    5. Toggle Enable Paper on or off.
    6. Agree to the Dropbox terms before turning on Paper.
    7. Click Apply changes.
     
    If you're still experiencing issues, because I can see that you've already done some troubleshooting, please raise a ticket with our team and let me know a ticket ID in your reply here, so that I look it up on our system. 
     
    Looking forward to hearing back from you! 
     
    Thanks, 
    JaneA
Mark's avatar
Mark
Icon for Super User II rankSuper User II
Have you tried an incognito window?

Are you using a work network at all?
Peterkeck's avatar
Peterkeck
Explorer | Level 4
8 years ago

Incognito didn't help, and it's happening at home, on mobile network, and work network, so that's not it. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Weird, which version of Safari and Chrome you using?
    • Peterkeck's avatar
      Peterkeck
      Explorer | Level 4
      8 years ago

      The latest of both. Safari: Version 10.1.1 (12603.2.4). Chrome: Version 59.0.3071.115 (Official Build) (64-bit)

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        8 years ago
        Weird

        Do you have any extensions in use?

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