You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

eli104's avatar
eli104
Explorer | Level 4
9 months ago

NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"

Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine).  I tried reinstalling the app, but an error message ...
desktop
Error Messages
Install
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey eli104, thanks for the additional info.

 

What exactly do you see when you hover over the Dropbox icon in your system tray?

eli104's avatar
eli104
Explorer | Level 4
9 months ago

Yeah... there is NO Dropbox icon. it was the first thing I looked for, and not seeing it, I went to launch the App (thinking it had not started and boot), but it would not boot or be found,. Which is why I tried to reinstall.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hmm, thanks for the update, eli104.

     

    Can you run the offline installer of the Dropbox app and let us know if that works for you?

    • eli104's avatar
      eli104
      Explorer | Level 4
      9 months ago
      Do you mean the full installer? That didn't work either. Gets all the way to the end and that's when the error message on my first post appears.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey eli104, can you please also clarify if you're able to access your files from your Dropbox account online without issues?

         

        If so, then would it be OK if we reach out via email to have a further look internally at this point?

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