I badly need help with my dropbox desktop client. This happened before and a simple uninstall/reinstall did the trick. Last week, the always connecting issue happened again. I tried reinstalling the ...
Is it possible that you might have moved or renamed the Dropbox Sign folder for your Dropbox integration? If so this can break the sync.
To get it synchronized again and ensure that your Dropbox Sign folder is in the right location, we recommend that you deactivate and reactivate the Dropbox integration:
Go to app.hellosign.com and deactivate the Dropbox integration.
Rename your current Dropbox Sign folder on Dropbox to something else (example: HS).
Go to app.hellosign.com and reactivate the Dropbox integration. Please make sure to keep an eye on the syncing email you will receive.
A new Dropbox Sign folder will be created for the sync and the integration should begin behaving correctly.
Confirm the new sync via the confirmation email you receive in your inbox following these steps.
As a general note, documents will appear in the Dropbox Sign folders according to: Received: people that have emailed/CC'd you on a document Requested Signatures: Signature requests you sent for signature Sent: Self-signed docs Signed and returned by you: Signature requests sent to you that you've signed
Guys, would like to update the status of my issue. This has been solved.
Apparently, something from the ISP side was block the connection to the dropbox server.
Anybody who has tried 'everything', turning off the firewall, changed the dropbox setting to 'no proxy' etc. (steps done above) but still wouldn't connect, I suggest you do a trace route on dropbox.com
1. for windows, press Windows+R, then type 'cmd'
2. on CMD, type "tracert dropbox.com)
3. if there is a time out from numbers 1 to 5, it means theres something wrong with the modem or there's something wrong with your isp's connection. If the timeout is from 6 to 13, it means your connection is not connecting to the dropbox server. Meaning there might be a firewall from the ISP side that's preventing you to connect.
In my case, the timeout was in 5, 9, and 10. Called the ISP, and after a few days, i was able to use the dropbox desktop client already.
Hope this helps.
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Reach out to the Dropbox Community and get solutions, help, and advice from members.","title":"Apps and Installations","shortTitle":"Apps and Installations","parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"avatar":null,"topicsCount":3460,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-23T17:36:00.994-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/"},"ForumTopicMessage:message:11762":{"__typename":"ForumTopicMessage","uid":11762,"subject":"\"No internet connection\"","id":"message:11762","revisionNum":3,"repliesCount":5,"author":{"__ref":"User:user:278376"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:11762"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11762"},"body@stripHtml({\"truncateLength\":200})":" I badly need help with my dropbox desktop client. This happened before and a simple uninstall/reinstall did the trick. Last week, the always connecting issue happened again. I tried reinstalling the ...","body@stringLength":"1331","rawBody":"
I badly need help with my dropbox desktop client. This happened before and a simple uninstall/reinstall did the trick. Last week, the always connecting issue happened again. I tried reinstalling the client even to a newer version but it now says, \"No internet connection\". The issue first happened in my laptop. Thinking that it was only in my laptop, I checked my pc and noticed that the very same problem is also there. \nI have searched high and low for a solution and based on the multiple suggestions from people with a similar problem, I have made these troubleshooting steps to no avail. \n1. Uninstall, reinstall (even removing the %appdata% folder) \n2. Run windows 8.1 in safe mode with networking \n3. Tried resetting netsh \n4. Changed the preferences to \"No proxy\" and making sure that my connections are set to \"no proxy\" as well \n5. Turned off all firewalls and antivirus programs. \n5. Tried resetting my modem and router (thinking that it might be a connection problem). \n6. Hardwired both my pc and laptop \n7. Scanned my laptop and pc for malwares but none have been found (maybe far-fetched but worth trying)
\n\n
My PC is on windows 7 while my laptop is on windows 8.1. What's troubling me is I can't access dropbox even on safe mode. \nPlease help. Thanks!
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I badly need help with my dropbox desktop client. This happened before and a simple uninstall/reinstall did the trick. Last week, the always connecting issue happened again. I tried reinstalling the client even to a newer version but it now says, \"No internet connection\". The issue first happened in my laptop. Thinking that it was only in my laptop, I checked my pc and noticed that the very same problem is also there. \nI have searched high and low for a solution and based on the multiple suggestions from people with a similar problem, I have made these troubleshooting steps to no avail. \n1. Uninstall, reinstall (even removing the %appdata% folder) \n2. Run windows 8.1 in safe mode with networking \n3. Tried resetting netsh \n4. Changed the preferences to \"No proxy\" and making sure that my connections are set to \"no proxy\" as well \n5. Turned off all firewalls and antivirus programs. \n5. Tried resetting my modem and router (thinking that it might be a connection problem). \n6. Hardwired both my pc and laptop \n7. Scanned my laptop and pc for malwares but none have been found (maybe far-fetched but worth trying)
\n\n
My PC is on windows 7 while my laptop is on windows 8.1. What's troubling me is I can't access dropbox even on safe mode. \nPlease help. Thanks!
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Guys, would like to update the status of my issue. This has been solved. \nApparently, something from the ISP side was block the connection to the dropbox server. \nAnybody who has tried 'everything', turning off the firewall, changed the dropbox setting to 'no proxy' etc. (steps done above) but still wouldn't connect, I suggest you do a trace route on dropbox.com \n1. for windows, press Windows+R, then type 'cmd' \n2. on CMD, type \"tracert dropbox.com) \n3. if there is a time out from numbers 1 to 5, it means theres something wrong with the modem or there's something wrong with your isp's connection. If the timeout is from 6 to 13, it means your connection is not connecting to the dropbox server. Meaning there might be a firewall from the ISP side that's preventing you to connect.
\n\n
In my case, the timeout was in 5, 9, and 10. Called the ISP, and after a few days, i was able to use the dropbox desktop client already.
\n\n
Hope this helps.
","body@stringLength":"990","rawBody":"
Guys, would like to update the status of my issue. This has been solved. \nApparently, something from the ISP side was block the connection to the dropbox server. \nAnybody who has tried 'everything', turning off the firewall, changed the dropbox setting to 'no proxy' etc. (steps done above) but still wouldn't connect, I suggest you do a trace route on dropbox.com \n1. for windows, press Windows+R, then type 'cmd' \n2. on CMD, type \"tracert dropbox.com) \n3. if there is a time out from numbers 1 to 5, it means theres something wrong with the modem or there's something wrong with your isp's connection. If the timeout is from 6 to 13, it means your connection is not connecting to the dropbox server. Meaning there might be a firewall from the ISP side that's preventing you to connect.
\n\n
In my case, the timeout was in 5, 9, and 10. Called the ISP, and after a few days, i was able to use the dropbox desktop client already.
I had the same issue and called my ISP, the guy was really helpful and we noticed that the DNS was not updating correctly so it had to be updated either on the ISP side, the DSL, the Router or on the PC directly. I entered it on my PC Network connection and it started working right away. you can use the google DNS or Opendns ip.
\n
\n
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
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