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Forum Discussion

sewkat's avatar
sewkat
Explorer | Level 3
3 months ago

"No internet connection" error on my PC Dropbox - won't finish installing

Since the middle of August I've been having problems with my dropbox on my 3 devices not syncing. Now I've lost dropbox from my pc laptop. I've uninstalled, rebooted computer, reinstalled. It won't f...
Desktop
Install
Window OS
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Sorry to see that you're having this issue, sewkat.

 

Do you have any security programs, like an antivirus, firewall, VPN, etc., that could be blocking Dropbox?

 

If so, try to temporarily disable them, to see if that helps.

 

Let me know what you find.

  • sewkat's avatar
    sewkat
    Explorer | Level 3
    3 months ago

    Didn't work. Still the same problem.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hi from me too, sewkat! If you go to your Security tab here, how many devices do you see currently linked to your Dropbox account? 

       

      Have you also tried downloading and installing the Dropbox app via our offline installer here?

      • sewkat's avatar
        sewkat
        Explorer | Level 3
        3 months ago

        I only have 2 devices listed. My laptop isn't one of them.

        I just tried the other download link you sent. It downloaded fine, still won't finish install, as it still says I have no internet connection. Do I have to a hard wired connection? instead of wi-fi?

  • sewkat's avatar
    sewkat
    Explorer | Level 3
    3 months ago

    Tried that, did not work.

    What is the magic internet connection to make dropbox work? It keeps telling me I have no internet connection when I do.

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