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Forum Discussion

LotteR's avatar
LotteR
New member | Level 2
2 months ago

My ebooks don't sync to my pocketbook Dropbox folder.

I used to be able to synchronise ebooks from dropbox on my phone to dropbox on my pocketbook. Starting from yesterday is doesn't work anymore. De pocketbook folder on my phone contains an ebook. ...
Mobile
Setting up the apps
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey there LotteR - sorry to hear you're having issues with this.

 

Could you please clarify the exact OS of your device and how exactly you were syncing your ebooks from your phone to the pocketbook in the first place?

 

Any additional  information or screenshots you think might help, are more than welcome!

  • LotteR's avatar
    LotteR
    New member | Level 2
    2 months ago
    Hi, im not sure what you mean with OS.

    I used to download the ebook from my online librabry. Copy the book to the dropbox pocketbook folder in the apps folder.

    On the pocketbook, i am also logged in to dropbox. And after synchronising the ebook is copied from omy dropbox folder to the dropbox folder in my pocketbook.

    When i try this now, i can still copy the ebook to the dropbox pocketbookfolder. And the ebook.is visuable when opening dropbox on my laptop and on my.phone

    I can still log in to dropbo on my poccketbook. But when i synchronise, no books appear on my pocketbook. As if the dropbox folder is empty
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey LotteR, I believe Walter was referring to the OS version of your mobile device/phone.

       

      Other than that, have you tried clearing the cache of your Dropbox mobile app and reinstalling it on the affected devices (phone and pocketbook)?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 months ago
      LotteR wrote:
      ... the ebook.is visuable when opening dropbox on my laptop and on my.phone ... I can still log in to dropbo on my poccketbook. But when i synchronise, no books appear on my pocketbook.

      If the files are appearing in your Dropbox account and within the Dropbox folders on your laptop and phone, then Dropbox is working correctly. The issue lies with the Pocketbook device. The Dropbox client on that device isn't created by Dropbox. It's created by Pocketbook.

       

      You should reach out to Pocketbook for support with the device. They may need to update their app to maintain that connectivity, or perhaps they already have and you just need to update the device.

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