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Forum Discussion
YousifGarabet
5 years agoHelpful | Level 6
Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows
YousifGarabet
5 years agoHelpful | Level 6
Note: I can open it with google docs but not with word for the web
- Walter5 years agoDropbox Staff
Hi YousifGarabet; welcome to our Community and happy Monday!
Can you please check if you get the same results after clearing your browser's cache, on another browser or an incognito window with no extensions or plugins running?
If this persists, could you let me know which app is your default one for opening this kind of files as shown within your account's Connected Apps tab online?
Thanks a bunch!
- YousifGarabet5 years agoHelpful | Level 6
Dear Walter I tried all what you said but with no luck, there is still same issue
- Walter5 years agoDropbox Staff
Thanks for the update Yousif!
Can you let me know how exactly are you accessing this file and if this happens for only this specific file or others as well?
- Lusil5 years agoDropbox Staff
Hey YousifGarabet, thanks for the additional information!
Out of curiosity, do you see the relevant app being listed under your Connected Apps on the website?
If you do see it, have you tried disconnecting and reconnecting it again?
Let us know how it goes, cheers!
- YousifGarabet5 years agoHelpful | Level 6
Dear Lusil I only have Word for web and google docs
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