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Forum Discussion
MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update
MacOS Ventura 13.0.1 - running on Intel Core i9 15" (2019) Macbook Pro
The Prompt keeps coming up even though I have run the installation numerous times
DropBox for MacOS is Now Ready
Upda...
Hi,
No Anti-Virus it is MacOS
When I click on the Link - Get Started, It appears to go through the installation process, but then it is back again.
I have also restarted, carried out again, but same result.
Thanks
Me too (other than it did install the latest Dropbox version); however, the notification that I still need to update it is still there...and annoying. 😞
- Hannah
Dropbox Staff
Hi,
(1) Please note I also have DropBox Encore which is connecting to a second account, that seems to be working.
(2) In My Settings to Automatically start my applications during login, I have DropBox and DropBox Encore, It appears to start OK, but I also get the error below after a minute or so.
I close the App, then Manually Open, I get the following
The Contents of the error file below
bn.BUILD_KEY: Dropbox
bn.VERSION: 163.4.5456
bn.constants.WINDOWS_SHELL_EXT_VERSION: 57
bn.is_frozen: True
machine_id: 53a05025-9733-5042-92a7-b2f3cd361cf5
pid: 1522
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='lesszerda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Les Szerda', pw_dir='/Users/lesszerda', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='lesszerda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Les Szerda', pw_dir='/Users/lesszerda', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/lesszerda'
appdata: '/Users/lesszerda/.dropbox/instance1'
real_path='/Users/lesszerda/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/lesszerda/Library/CloudStorage/Dropbox'
real_path='/Users/lesszerda/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/09/ddy5d4ts6kgbjwlycp3pc0gc0000gn/T'
real_path='/private/var/folders/09/ddy5d4ts6kgbjwlycp3pc0gc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5165, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 467, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/16da18ed-ed2c-445a-87a5-79018195ff12‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/16da18ed-ed2c-445a-87a5-79018195ff12‘.}Yes, I have tried that. Even uninstalled Dropbox and re-installed it...to the latest version. However, it still shows the notification like it's not updated. Thank you.
