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Simple

Explorer | Level 4

2 years ago

Solved

MacBook Pro isn't syncing new content.

desktop

Mac

Megan
2 years ago
It might sound trivial, but can you try signing out of the app, then back in Simple?

Simple

Explorer | Level 4

2 years ago

This is what happens when I trying to open a file..

Nancy

Dropbox Staff

2 years ago

Thanks for the screenshot, Simple!

Can you please look at your menu bar (at the top part of your screen, close to your clock settings), and check if there’s a small Dropbox icon there?

If there is, I’d like you to hover over it, and send me the app version you see.

After that, please click on it, and send me a screenshot of its syncing status.

Simple
Explorer | Level 4
2 years ago
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Yeah have tried that icon.

The version is 187.4.5691
- Hannah
  Dropbox Staff
  2 years ago
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  Thanks for the update here, Simple.
  
  Can you try the steps here, to fix hardlinks and permissions and let me know how that goes?
  - Simple
    Explorer | Level 4
    2 years ago
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    Didn't work..

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It has always syncing so I always got access in the finder on the both computers to the files. Suddenly today it don’t syn...","body@stringLength":"532","rawBody":"

Hi,
I have used Dropbox for a long time to jump between my to computers. It has always syncing so I always got access in the finder on the both computers to the files.

Suddenly today it don’t sync to my MacBook Pro and I need to go to the website to download my files. It standing syncing on the Dropbox taskbar all the time but nothing happens.

I have tried update, restart and reinstalling the Dropbox app but nothing works…

What should I do to continue the good benefits with the app?

","kudosSumWeight":0,"postTime":"2023-11-29T16:44:36.260-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Mac","text":"Mac","time":"2018-06-14T06:18:35.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:733467_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3944},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:733467":{"__typename":"Conversation","id":"conversation:733467","solved":true,"topic":{"__ref":"ForumTopicMessage:message:733467"},"lastPostingActivityTime":"2023-12-01T13:41:54.711-08:00","lastPostTime":"2023-12-01T13:41:54.711-08:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:733467":{"__typename":"ModerationData","id":"moderation_data:733467","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:733467_2":{"__typename":"Revision","id":"revision:733467_2","lastEditTime":"2023-11-29T17:20:26.752-08:00"},"ForumReplyMessage:message:733533":{"__typename":"ForumReplyMessage","id":"message:733533","conversation":{"__ref":"Conversation:conversation:733467"},"author":{"__ref":"User:user:1446775"},"revisionNum":1,"uid":733533,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: MacBook Pro isn't syncing new content.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:733533"},"parent":{"__ref":"ForumReplyMessage:message:733514"},"body":"

Thanks for the screenshot, Simple!

Can you please look at your menu bar (at the top part of your screen, close to your clock settings), and check if there’s a small Dropbox icon there?

If there is, I’d like you to hover over it, and send me the app version you see.

After that, please click on it, and send me a screenshot of its syncing status.

","body@stringLength":"615","rawBody":"

Thanks for the screenshot, !

Can you please look at your menu bar (at the top part of your screen, close to your clock settings), and check if there’s a small Dropbox icon there?

If there is, I’d like you to hover over it, and send me the app version you see.

After that, please click on it, and send me a screenshot of its syncing status.

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This is what happens when I trying to open a file..

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This is what happens when I trying to open a file..

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Thanks for the update, but its the same issue whether importing or exporting... On the ios (for example) this feature no longer exist and there is no true way to add a \"File\" app location to the phone. I have both brand new ios and andriod, and the only option now available is creating a folder > adding files to folder > and exporting them one-by-one, which is annoying and time consuming. This was not the case in the previous versions, now when users like us want to add \"mutiple photos we only have the options that can be seen in the photos attached... The first photo shows ONLY one picture being selcted to be added to Dropbox using my ios. The moment I select another photo - all of Dropbox options disappear and we are left with other applications, most people cringe at using... This WAS NOT the an issue, nor a missing feature, no a problem before the app updates - when do you think the company will decided to bring this back???... making users life easier while increasing their own revenue...

One Photo SelectedMultiple Photos Selected

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One Photo SelectedMultiple Photos Selected

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jt5 wrote:
\n
... and there is no true way to add a \"File\" app location to the phone.
\n

\n

\"Files\" is an Apple app in and of itself (part of iOS 11) that allows you to connect to other cloud storage systems all in a single app. You can add your Dropbox account to it (along with other cloud service accounts) and access them all in a single application along with files that are stored on your phone from other applications.

If you select Save to Files you can easily select multiple photos from your Camera Roll and upload them to Dropbox.

Four photos selected; choose Save to FilesOnce in Files, select your Dropbox account

","body@stringLength":"2013","rawBody":"

wrote:
\n
... and there is no true way to add a \"File\" app location to the phone.
\n

\n

If you select Save to Files you can easily select multiple photos from your Camera Roll and upload them to Dropbox.

Four photos selected; choose Save to FilesOnce in Files, select your Dropbox account

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It might sound trivial, but can you try signing out of the app, then back in Simple?

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It might sound trivial, but can you try signing out of the app, then back in ?

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Yup!! Figured out this work around earlier today, and the update with confirming pictures is appreciated. Since most people HATE having to use icloud to store photos (due to their short storage amount and high fees); the previous version was much more successful, where Dropbox wasn't blocked from mutiple uploads from the inital Camera roll / uplodaing process... Since I have many many many folders and files in my Dropbox, this new way is very time consuming and overall annoying; hopefully we can get the faster feature back... Thanks again for the update!!!

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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:272834_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:656094":{"__typename":"User","id":"user:656094","uid":656094,"login":"Bunny1234","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-04-08T01:32:05.224-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:656094"},"ModerationData:moderation_data:272847":{"__typename":"ModerationData","id":"moderation_data:272847","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:272847":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:656094"},"id":"message:272847","revisionNum":1,"uid":272847,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:272834"},"conversation":{"__ref":"Conversation:conversation:195799"},"subject":"Re: Can I save multiple photos from Dropbox to the camera roll on my iPhone?","moderationData":{"__ref":"ModerationData:moderation_data:272847"},"body":"Try to download from drop box to your phone or computer into anything other than Dropbox multiples of pictures. See if you find it just add easy.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"145","kudosSumWeight":1,"postTime":"2018-04-17T10:44:12.158-07:00","lastPublishTime":"2018-04-17T10:44:12.158-07:00","metrics":{"__typename":"MessageMetrics","views":8992},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:195799/message:272847","repliesCount":0,"readOnly":true,"editFrozen":false,"body@stringLength":"145","rawBody":"Try to download from drop box to your phone or computer into anything other than Dropbox multiples of pictures. See if you find it just add easy.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:272847_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:272852":{"__typename":"ModerationData","id":"moderation_data:272852","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:272852":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:656094"},"id":"message:272852","revisionNum":1,"uid":272852,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:272834"},"conversation":{"__ref":"Conversation:conversation:195799"},"subject":"Re: Can I save multiple photos from Dropbox to the camera roll on my iPhone?","moderationData":{"__ref":"ModerationData:moderation_data:272852"},"body":"It seems my post was deleted, the point is if you try to move multiple pictures out of drop box you can't.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"106","kudosSumWeight":0,"postTime":"2018-04-17T11:30:59.609-07:00","lastPublishTime":"2018-04-17T11:30:59.609-07:00","metrics":{"__typename":"MessageMetrics","views":8982},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:195799/message:272852","repliesCount":4,"readOnly":true,"editFrozen":false,"body@stringLength":"106","rawBody":"It seems my post was deleted, the point is if you try to move multiple pictures out of drop box you can't.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:272852_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:272857":{"__typename":"ModerationData","id":"moderation_data:272857","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:272857":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1850"},"id":"message:272857","revisionNum":1,"uid":272857,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:272852"},"conversation":{"__ref":"Conversation:conversation:195799"},"subject":"Re: Can I save multiple photos from Dropbox to the camera roll on my iPhone?","moderationData":{"__ref":"ModerationData:moderation_data:272857"},"body":"It was caught by the spam filters for some reason. I released it.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"65","kudosSumWeight":0,"postTime":"2018-04-17T12:21:23.890-07:00","lastPublishTime":"2018-04-17T12:21:23.890-07:00","metrics":{"__typename":"MessageMetrics","views":8977},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:195799/message:272857","repliesCount":3,"readOnly":true,"editFrozen":false,"body@stringLength":"65","rawBody":"It was caught by the spam filters for some reason. I released it.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:272857_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:272864":{"__typename":"ModerationData","id":"moderation_data:272864","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:272864":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:656094"},"id":"message:272864","revisionNum":1,"uid":272864,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:272857"},"conversation":{"__ref":"Conversation:conversation:195799"},"subject":"Re: Can I save multiple photos from Dropbox to the camera roll on my iPhone?","moderationData":{"__ref":"ModerationData:moderation_data:272864"},"body":"Thank you","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"9","kudosSumWeight":1,"postTime":"2018-04-17T12:47:29.860-07:00","lastPublishTime":"2018-04-17T12:47:29.860-07:00","metrics":{"__typename":"MessageMetrics","views":8971},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:195799/message:272864","repliesCount":2,"readOnly":true,"editFrozen":false,"body@stringLength":"9","rawBody":"Thank you","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:272864_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:330246":{"__typename":"User","id":"user:330246","uid":330246,"login":"Jane","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:15.308-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDYtNjA5OGkyNTA4MEQ2QjA4QTk0RjQ3"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:330246"},"ModerationData:moderation_data:272882":{"__typename":"ModerationData","id":"moderation_data:272882","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:272882":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330246"},"id":"message:272882","revisionNum":1,"uid":272882,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:272864"},"conversation":{"__ref":"Conversation:conversation:195799"},"subject":"Re: Can I save multiple photos from Dropbox to the camera roll on my iPhone?","moderationData":{"__ref":"ModerationData:moderation_data:272882"},"body":"

Hey Bunny1234, thanks for posting on the Dropbox Forum!

Let me follow-up on your previous comment, as you’ve mentioned that you’re experiencing an issue downloading your pictures to your phone.

There are currently a couple of different ways to download your files depending on the device you’re using, hence in case you’d need further assistance on the matter, you may include all the specifics regarding your inability to do so & I’ll make sure to send over the relevant steps to manage your Dropbox files.

Alternatively, in case you’d merely like to share your thoughts on the exporting options, I’d happily make a note of your comments & continue the discussion on a new thread, since this is an older conversation.

Please keep me updated on how you’d like us to proceed here & I’ll do my best to check back with you. Thanks again for getting in touch & I’m looking forward to hearing back from you!

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Hey Bunny1234, thanks for posting on the Dropbox Forum!

Let me follow-up on your previous comment, as you’ve mentioned that you’re experiencing an issue downloading your pictures to your phone.

Please keep me updated on how you’d like us to proceed here & I’ll do my best to check back with you. Thanks again for getting in touch & I’m looking forward to hearing back from you!

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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-04-17T21:01:10.808-07:00","lastPublishTime":"2018-04-17T21:01:10.808-07:00","metrics":{"__typename":"MessageMetrics","views":2369},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:195799/message:272910","repliesCount":0,"readOnly":true,"editFrozen":false,"body@stringLength":"227","rawBody":"No thanks, it's obvious to everyone on here what's happening, and other than all the explanations and help to move a picture, it should be just simply click the button like we used to do before money making came into it.
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MacBook Pro isn't syncing new content.","moderationData":{"__ref":"ModerationData:moderation_data:733622"},"body":"

Yeah have tried that icon.

The version is 187.4.5691

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Yeah have tried that icon.

The version is 187.4.5691

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Thanks for the update here, Simple.

Can you try the steps here, to fix hardlinks and permissions and let me know how that goes?

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Thanks for the update here, .

Can you try the steps here, to fix hardlinks and permissions and let me know how that goes?

Didn't work..

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Didn't work..

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