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Forum Discussion

cloudres's avatar
cloudres
Experienced | Level 12
4 months ago

Mac OS Sequoia is arriving. Is DropBox ready?

Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I ...
desktop
Dropbox Basic
Mac
cloudres's avatar
cloudres
Experienced | Level 12

zmreso you're saying that the trend with Dropbox is to start working on new operating systems only once they're launched on the market, rather than during the beta versions?

zmre's avatar
zmre
Explorer | Level 4
4 months ago

I'm not sure what they're doing, but it's pretty clear that they hda their customers around an OS upgrade for the second year in a row, which seems to indicate a problem with learning and adjusting.

 

People saying that fixing the firewall fixes the problem: that's not the case for me.  Dropbox fails to start for me and I'm on the latest.

 

I'm also wondering why Dropbox has nothing to say on this.  It's kind of an important thing to communicate about.  I've warned some others who use Dropbox much more heavily than I do that they should wait on upgrading to Sequoia for now.  But that doesn't help those of us who've already upgraded.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi zmre ,

     

    Thanks for getting in touch. We apologise and understand how frustrating it is to deal with a issue like this.

     

    Does this issue persist for you? If it does can you please advise us on the error message please? We can take it from there. 

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi everyone,

     

    We've notified our Engineering team that Dropbox is not starting on Sequoia for some users, and we are currently investigating. We may need to reach out to affected users. We'll provide an update here when we have more to share.

     

    We greatly appreciate your understanding and patience over this period.
    • xvzCtBgL's avatar
      xvzCtBgL
      Helpful | Level 6
      4 months ago

      My firewall is turned off. Dropbox would not start after upgrading to Sequoia. Reinstalling the app fixed the problem. Dropbox started and it is now syncing files.

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