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Forum Discussion

therealsomeguy's avatar
therealsomeguy
Explorer | Level 4
7 years ago

Mac client keeps asking to turn on accessibility

I'm running Dropbox for Mac v58.4.92, and every time I log in to my machine, I get a message from Dropbox asking me to turn on accessibility: Every time I tick 'Don't show this to me again' ...
Account Settings
desktop
Mac
Setting up the apps
  • Ross_S's avatar
    Ross_S
    7 years ago

    Hi folks,

    I have good news here, we have a fix for this, it's in our v59 beta:

    https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000

    The fix will also be included in our upcoming v59 stable, which users will auto-update to around the 10th Oct all being well.

    Hope this helps!

therealsomeguy's avatar
therealsomeguy
Explorer | Level 4

Hi Walter,

Thanks for your quick response.

Unfortunately that didn't work - I tried enabling it, logging out, logging back in again, (didn't get the message here), disabling it, logging out and logging back in again and got the message again. 

It seems it's not respecting the 'Don't show this to me again' option.

Any other ideas?

Thanks for your help!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Sorry to hear this persists therealsomeguy.

May I reach out to you directly via email to the email address you use for your Forum's profile to look into this together, internally and with all of my tools available?

Let me know here and we'll take it from there.

  • isakuliah's avatar
    isakuliah
    Explorer | Level 4
    7 years ago

    Hi I also have same issue. Already tried your solution but still not help. Could you PM me as well for the follow up?

    Thank you.

    • Clemens B.'s avatar
      Clemens B.
      New member | Level 2
      7 years ago

      This seems to be a general issue, probably related to macOS Mojave. I have this problem too, and it would be great if a solution could be posted here (or better yet, this should be fixed in the next release).

    • lorigwill's avatar
      lorigwill
      New member | Level 2
      6 years ago

      lori g

      I have the same problem also can you PM me as well fopr the follow up please.

      Thank you

      isakuliah wrote:

      Hi I also have same issue. Already tried your solution but still not help. Could you PM me as well for the follow up?

      Thank you.

       

  • therealsomeguy's avatar
    therealsomeguy
    Explorer | Level 4
    7 years ago

    That would be great, thanks Walter.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for the confirmation therealsomeguy - I have just sent you an email.

      Check your inbox when you get the chance and we'll take it from there.

      Thanks for your patience and cooperation; until we speak again, enjoy the rest of your day!

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