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Forum Discussion

eweberGA's avatar
eweberGA
Explorer | Level 4
9 months ago

Lost Dropbox Quick Actions on Mac - "Make Available Offline", etc

Hello,   I'm on a MacBook Pro which is running the operating system, Sonoma 14.4   Starting a couple of weeks ago, I suddenly lost the ability to access the Dropbox desktop app "Quick Actions". I...
Desktop
Mac
  • Jay's avatar
    Jay
    8 months ago

    Thanks for the information. I'd recommend checking with the support team directly for them to investigate this matter in more detail on their end.

eweberGA's avatar
eweberGA
Explorer | Level 4

Hi Jay,

 

Yep, the app is actually running on my machine - here's the top bar and what it looks like opened up:

 

 

I am able to actually work on files via a workaround where I manually drag the files I want to review on to my desktop. Then when I'm finished, I manually drag them BACK onto the Dropbox again and by using the toolbar up top, I will select Manage Hard Drive Space and push them back to online.

 

The initial problem is that I'm not able to sync them to my machine like I used to a couple of weeks ago - where by right-clicking an asset on the Dropbox, I would see these options available:

 

I am not seeing these official Dropbox actions anymore:

 

I'm currently on Sonoma OS and my colleagues on Ventura are not experiencing this issue and are able to see those Dropbox actions still.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for the information. I'd recommend checking with the support team directly for them to investigate this matter in more detail on their end.

  • COH1's avatar
    COH1
    Explorer | Level 3
    8 months ago

    I'm experiencing similar issues and have been told to install the DB for MacOS File Provider. I found it very disconcerting to see my folders disappear from my Mac! I had a particular structure for projects (on my desktop) v records (in my documents folder) which no longer seems available to me. Everything is still somewhere and findable but I am not able to replace the file structure on my hard drive as I would like it. I have paused before the install to see if anyone has taken this action and found it works OK. Reading some of the articles I see that the default location for the dropbox folder in this new system changed when you do this:

    • Your Dropbox folder will be moved to ~/Library/CloudStorage.

    How, therefore, do I get the structure back on to my local drive?

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