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Forum Discussion
Log-in Page is Essentially Blank
After installing Dropbox on a new laptop with Windows 11, I cannot access the log-in page...links such as dropbox.com/home, dropbox.com/support, etc. only produce the upper left logo and cookies noti...
Thanks to everyone who participated in getting my technical issue resolved. The response from the Community was excellent and helpful.
The issue has been resolved; the mystery remains.
After a frustrating weekend (which included a hurricane here in Florida) I took the plunge and used Windows 11 Cloud Restore. Whatever setting may have been incorrectly set or whatever file may have been corrected, the computer immediately connected with my Dropbox accounts and I was back in business.
I believe, as do contributors to this support group, the problem resided in this machine.
Regardless...Mission Accomplished!
Jay
Dropbox Staff
Dropbox StaffHi HKelley, it does sounds like there's something on this particular machine that is preventing you from accessing the Dropbox site fully. Some brief research has determined that other users get this issue with random sites after updating to Windows 11.
Do you have any proxy, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Since you're also experiencing an issue with another site entirely, this means that your machine is blocking the site on its own, since it's not visible using different browser, but on other machines on your network there aren't any issues.
Have you made any other changes to your machine, such as DNS changes, or multiple network adaptors? Are the other machines also connected via WiFi to the network, or by cable?
Thanks to everyone who participated in getting my technical issue resolved. The response from the Community was excellent and helpful.
The issue has been resolved; the mystery remains.
After a frustrating weekend (which included a hurricane here in Florida) I took the plunge and used Windows 11 Cloud Restore. Whatever setting may have been incorrectly set or whatever file may have been corrected, the computer immediately connected with my Dropbox accounts and I was back in business.
I believe, as do contributors to this support group, the problem resided in this machine.
Regardless...Mission Accomplished!
