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Forum Discussion
Log-in Page is Essentially Blank
After installing Dropbox on a new laptop with Windows 11, I cannot access the log-in page...links such as dropbox.com/home, dropbox.com/support, etc. only produce the upper left logo and cookies noti...
Thanks to everyone who participated in getting my technical issue resolved. The response from the Community was excellent and helpful.
The issue has been resolved; the mystery remains.
After a frustrating weekend (which included a hurricane here in Florida) I took the plunge and used Windows 11 Cloud Restore. Whatever setting may have been incorrectly set or whatever file may have been corrected, the computer immediately connected with my Dropbox accounts and I was back in business.
I believe, as do contributors to this support group, the problem resided in this machine.
Regardless...Mission Accomplished!
Hannah
Dropbox Staff
Dropbox StaffHey HKelley, thanks for joining us on the Dropbox Community!
It sounds like there might be a security app, like an antivirus, firewall, VPN, etc. that's blocking your connection to Dropbox.
Can you try temporarily disabling these programs, to see if that helps?
Keep me posted.
Your suggestion makes sense. I have disabled the anti-virus and firewall but nothing changed. There is no VPN at play. Your homepage appears just fine but when I click to log-in, the sign-in page is essentially blank. I am open to any other suggestions you may have.
- Walter
Hey HKelley, sorry to jump in here, but have you tried clearing your browser's cache or another browser since you first noticed this?
- Yes, I flushed the cache on two browsers...Edge and Chrome. Made no difference. Temporarily turning off anti-virus and firewall made no difference either. Access on other in-house desktop Win 10) using same IP works fine.
At the moment only two domains are blocking me...dropbox and optumrx.
Your input is greatly appreciated.- Hannah
Thanks for the additional info here.
Just so we can also have a visual of this, can you send us a screenshot of how the sign in page appears for you?
