You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Simon H.23's avatar
Simon H.23
Helpful | Level 5
2 years ago

Local indexing of Dropbox files on Mac

I have recently updated to version 170.4.5895 on MacOS Ventura 13.2.1 on Apple MacBook with M1 chip set. Indexing of Dropbox files stored locally on the Mac seems to be absent now. I can search...
Desktop
Mac
  • Simon H.23's avatar
    Simon H.23
    2 years ago

    Apparently MacOS Ventura 13.3 will fix this when it finds its way onto my computer. 

     

    On my other (somewhat older) MacBook running macOS Monterey 12.6.4 it has been indicating that it is Indexing the same number of files for a couple of days now. 

    I shall simply wait and see if an update will resolve issues there too sometime.

Staffie's avatar
Staffie
New member | Level 2
2 years ago

I have just spent nearly 5 hours with Dropbox support on chat. After reinstalling the app and restarting my device several times the syncing started but only lasted for a few seconds, then it stayed as a static number of files to be synchronized... It does about 5 files then it freezes up. Utterly frustrating! This happened after the email received this morning stating "An updated version of Dropbox for macOS is ready".

Spoiler
DO NOT CLICK OR START IT!!!

Just yesterday I started to download my entire DropBox to make a secure offline backup copy and now this?! Seriously???

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!