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Forum Discussion
Linked accounts when using the desktop app. Is it possible?
I am a consultant working with multiple businesses. I recently added a new customer, and they added me to their Dropbox. When I set it up, Dropbox linked my previous account onto my new account, mean...
I know the new one is Basic and I don't think the other is a business plan. I clicked the unlink button on my account settings, but I can still see the previous files on the new account. How do I get them off?
Walter
Dropbox Staff
Dropbox StaffAre you referring to your Dropbox folder on your computer's hard drive or the website Korrin?
The one on my hard drive is where I wanted both to be accessible, but I can only login to the new one on the website.
- Jay
Hi Korrin, in order to understand what you're experiencing in more detail, please could you give us more information, without telling us your email addresses.
Could you confirm the plans for both accounts on this page, and let us know which account you used when you 'joined' the other user's Dropbox account, and which is your Basic plan?
The new account is Basic. The previous account is paid personal account, not business. I used a whole new email address to join the new account. I'm guessing it got the files from the hard drive Dropbox.
Not sure how to explain my accounts without giving you my email address.
