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Forum Discussion

Hakan B.'s avatar
Hakan B.
Helpful | Level 7
9 months ago

Latest Dropbox Beta (194.3.6189) is constantly in Syncing state.

Hello,   Since I use "early access/beta" versions of Dropbox, my system has been updated to 194.3.6189 lately, and the application is constantly in "Syncing..." state. Details are below.   OS...
Desktop
Linux
  • LynnDbx's avatar
    LynnDbx
    9 months ago

    Thank you so much for the detailed report! We were able to use that to reproduce the issue on our side and are now working on a fix.

Hakan B.'s avatar
Hakan B.
Helpful | Level 7

Hi Megan,

 

Sorry for the late reply. Here's the checklist for compatibility:

  • Operating System: Debian 13 Testing (way modern than Ubuntu 14.04)
  • glibc: 2.37
  • Latest Dropbox App: v194.3.6189
  • Filesystem: ext4
  • Desktop Environment: KDE (Some menus don't work, but that's another problem, but I'm using Dropbox on KDE for more than 8 years now)
  • glib: 2.78
  • gtk: 2.24 (plus gtk3 & gtk4 available)
  • libappindicator: libayatana-appindicator3

Consindering it's working for more than 8 years, I assume these satisfy the requirements.

 

I have just removed ".dropbox" and ".dropbox-dist" folders and reinstalled the daemon, plus completed a sync. It's still the same. Below screenshot shows what I get when I run "dropbox status" command:

I started to use Dropbox beta when you started rolling out File Provider support on macOS (I use Dropbox on many devices), and didn't revert back since. Just because I want to see what it brings, and report problems like these.

 

I've reverted to v193.4.5594 for the time being, and the problem has vanished.

 

If you need anything else, please let me know.

 

Cheers,

H.

LynnDbx's avatar
LynnDbx
Icon for Dropbox Engineer rankDropbox Engineer
9 months ago

Thank you so much for the detailed report! We were able to use that to reproduce the issue on our side and are now working on a fix.

  • Hakan B.'s avatar
    Hakan B.
    Helpful | Level 7
    9 months ago

    Thanks a lot! I'm glad it helped.

    Cheers,

    H.

  • Susanna W.'s avatar
    Susanna W.
    Explorer | Level 4
    9 months ago

    I was also seeing the same thing with v194.3.6189.

     

    v194.3.6224 is even worse: it's constantly in the Starting... status. In which version will this issue be fixed?

    • LynnDbx's avatar
      LynnDbx
      Icon for Dropbox Engineer rankDropbox Engineer
      9 months ago

      The fix for the originally reported issue of incorrectly seeing "Syncing..." should be resolved with the next Dropbox Beta release (v194.3.XXXX), exact version number not known yet. That should be released in the next 48 hours.

       

      Please let us know if that new version does not resolve the "Starting..." issue.

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