You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

palebluedot1's avatar
palebluedot1
New member | Level 2
2 years ago

Issues with Dropbox File Provider on the Mac

I am writing this both on behalf of myself (personal pro account), but also a company I am director (business account). But moreover,  as member of a large ongoing discussion with a number of other p...
Desktop
Dropbox Pro
Mac
Setting up the apps
Sync
  • BenDBX's avatar
    BenDBX
    4 months ago

    Hi Everybody,

     

    I can confirm that logic pro files are blocked from being used while File Provider is in sync provide. You can read more in this Help Center article about expected changes and incompatibilities with File Provider.

     

    Our team is aware of incompatibility between File Provider and certain filetypes' ability to sync. If this changes in future updates to File Provider, we will be sure to let you know.

     

    Thanks,

    Ben

Tripwires's avatar
Tripwires
Explorer | Level 3
9 months ago
Since the announcement Logic Pro files won’t be supported anymore on the new update I’m TERRIFIED I will loose these files / the ability to open and use them.

Can anyone shed any more light?

Logic Pro files is the only reason I have Dropbox! I have nearly an entire album of work backed up to Dropbox!

Thanks so much
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey Tripwires, thanks for reaching out to us and for your feedback on this.

     

    Indeed, syncing Logic Pro library files on cloud-storage services (including Dropbox) is no longer supported on macOS 12.5 or later.
     

    Your files of course won't be lost, but you might need to consult with Apple for more info on how to continue using them.

    • Tripwires's avatar
      Tripwires
      Explorer | Level 3
      9 months ago
      I’m really not impressed that there wasn’t an email at least from DropBox about this.

      Will the files work if I first compress them then copy and paste them into the DropBox folder? So the ‘live’ files are kept elsewhere, and I make compressed copies in the DropBox folder as a backup? Will this work?

      If not I will have to cancel my DropBox subscription.

      Thanks for your help.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hi Tripwires, as this is related to the Logic Pro app, we wouldn't be able to comment on how that app works. We'll leave this post open for other users to contribute their findings.

  • Tripwires's avatar
    Tripwires
    Explorer | Level 3
    9 months ago
    For what it’s worth, Logic support told me on the phone to NEVER store live Logic Pro files on Dropbox, as this risks corruption. This is with or without the update. They have always / will always recommend against it.

    To safely store a Logic Pro file on Dropbox or for that matter any cloud service INCLUDING iCloud, one MUST compress the file / folder first.

    Thanks
    Sam
    • Benjamin Gordon's avatar
      Benjamin Gordon
      Helpful | Level 6
      9 months ago
      i’ve been storing logic pro docs in dropbox for years and years - NEVER had an issue.

      iCloud Drive is the opposite - deleting files randomly. Chaos!

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