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Andy Snowden's avatar
Andy Snowden
Explorer | Level 3
5 years ago

iphone issues connecting to Dropbox

I'm having ussiues connecting to Dropbox from an iphone running ios 12.4.7   Geeting these errors (see pics below). Nothing wrong with internet connection as all other online stuffis working perf...
Account Access
Error Messages
Mobile
Setting up the apps
  • Daphne's avatar
    Daphne
    5 years ago

    Would you mind just trying to sign in to your account via a private browsing window in Safari Andy Snowden?

     

    Also, can you let me know if you get the same error if you try connecting over cellular data instead?

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey there Andy Snowden, I hope you're well today!

 

Can you let me know if you're able to sign into Dropbox from the Safari browser on your mobile?

 

Also, out of curiosity do you happen to be on a Basic plan with 3 or more devices connected? You can check your account's Plan from here, and your currently connected devices from here.

 

Let me know - thanks!

  • Andy Snowden's avatar
    Andy Snowden
    Explorer | Level 3
    5 years ago

    Sorry for the slow response - no I can't get to Dropbox with Safari, or Chrome even. Chrome error shown below. What is going on here?

     

    • Andy Snowden's avatar
      Andy Snowden
      Explorer | Level 3
      5 years ago

      Additionally - I have just unlinked old devices but I'm still getting the non-secure error message.

       

      The only way I can access Dropbox is via a Windows PC. All ios devices can't connect.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Would you mind just trying to sign in to your account via a private browsing window in Safari Andy Snowden?

         

        Also, can you let me know if you get the same error if you try connecting over cellular data instead?

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