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Forum Discussion

lanola's avatar
lanola
Explorer | Level 3
2 years ago

iPhone app shows "Shared Link" alert every time I open the app

For a few months now, every time I open the Dropbox app on my iPhone, I get an alert/popup:   Shared Link <name of person> shared <folder name> with you [Dismiss] [View]   If I click "Dis...
Mobile
Shared Folders
Shared Links
lanola's avatar
lanola
Explorer | Level 3

Thanks Jay.

I just tried what you suggested and de-installed the app from the iphone, re-installed it and logged in. The alert comes back instantly.

I also check https://www.dropbox.com/share/folders but I can't see the shared folder there.

Any other ideas?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

If you tap the notification bell in the app, do you see this notification appear there?

  • lanola's avatar
    lanola
    Explorer | Level 3
    2 years ago

    Nope, I see "You have no notifications". I also don't get the notification on the web app.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey lanola - sorry to jump in here, but could you clarify your device's exact OS version and the version of the mobile app installed there?

       

      Also, have you tried clearing the app's cache at all since you first noticed this?

      • lanola's avatar
        lanola
        Explorer | Level 3
        2 years ago
        Hey, thanks for your answer!

        I have version 352.2.2 on iOS 16.7.1 on an iPhone 12.

        I just tried deleting the cache in the app and „force-quitted“ the app after and after opening it again I got the alert right away.

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