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lanola's avatar
lanola
Explorer | Level 3
2 years ago

iPhone app shows "Shared Link" alert every time I open the app

For a few months now, every time I open the Dropbox app on my iPhone, I get an alert/popup:   Shared Link <name of person> shared <folder name> with you [Dismiss] [View]   If I click "Dis...
Mobile
Shared Folders
Shared Links
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi lanola, thanks for bringing this to our attention.

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?


Keep me updated with any progress!

lanola's avatar
lanola
Explorer | Level 3
2 years ago

Thanks Jay.

I just tried what you suggested and de-installed the app from the iphone, re-installed it and logged in. The alert comes back instantly.

I also check https://www.dropbox.com/share/folders but I can't see the shared folder there.

Any other ideas?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    If you tap the notification bell in the app, do you see this notification appear there?

    • lanola's avatar
      lanola
      Explorer | Level 3
      2 years ago

      Nope, I see "You have no notifications". I also don't get the notification on the web app.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey lanola - sorry to jump in here, but could you clarify your device's exact OS version and the version of the mobile app installed there?

         

        Also, have you tried clearing the app's cache at all since you first noticed this?

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