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Forum Discussion

lanola's avatar
lanola
Explorer | Level 3
2 years ago

iPhone app shows "Shared Link" alert every time I open the app

For a few months now, every time I open the Dropbox app on my iPhone, I get an alert/popup:   Shared Link <name of person> shared <folder name> with you [Dismiss] [View]   If I click "Dis...
Mobile
Shared Folders
Shared Links
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi lanola, thanks for bringing this to our attention.

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?


Keep me updated with any progress!

  • lanola's avatar
    lanola
    Explorer | Level 3
    2 years ago

    Thanks Jay.

    I just tried what you suggested and de-installed the app from the iphone, re-installed it and logged in. The alert comes back instantly.

    I also check https://www.dropbox.com/share/folders but I can't see the shared folder there.

    Any other ideas?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      If you tap the notification bell in the app, do you see this notification appear there?

      • lanola's avatar
        lanola
        Explorer | Level 3
        2 years ago

        Nope, I see "You have no notifications". I also don't get the notification on the web app.

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