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Forum Discussion

Sarah W.31's avatar
Sarah W.31
New member | Level 1
9 years ago

iPad app won't let me log in - please help!

The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.   Also, for every four or five tries I do, it take...
Mobile
Setting up the apps
Mark's avatar
Mark
Icon for Super User II rankSuper User II

I have seen before that if you have non-standard ASCII characters, or a very complicated password it can cause issues. 

It maybe worth, just until the devices are linked (as you only need do it once) changing your password at www.dropbox.com/account to something easier and then once linked change it back. 

Kmbrum's avatar
Kmbrum
New member | Level 2
8 years ago
Same issue except I have an iPhone 7 with the latest update.
  • Julie M.18's avatar
    Julie M.18
    New member | Level 2
    8 years ago

    I am having the same issue.  I have used dropbox many many times on my ipad but am now having lots of issues logging in.  

      • Julie M.18's avatar
        Julie M.18
        New member | Level 2
        8 years ago

        Yes,  I have done all those things.  

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