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Ture_Alsvik's avatar
Ture_Alsvik
Explorer | Level 3
6 years ago

I'm getting an MSVCP140.dll and I can't uninstall or run the desktop app

I was considering switching to a business plan, but for weeks i have been stuck with an MSVCP140.dll error on opening Dropbox. Iøm unable to uninstall or to run the app. I've searched around seeing...
desktop
Setting up the apps
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey there Ture_Alsvik, 

Welcome to the Dropbox Community! Let's see what we can do here. 

As a first step, could you please let me know if you've tried the following:

  1. Opening the Task Manager by right-clicking the taskbar and selecting Start Task Manager. 
  2. Going to the Processes tab to see if there are any other processes associated with the desktop app that may be preventing it from being removed from your device (you may need to click Show processes from all users to check all processes).
  3. If you see any items that refer to Dropbox, or recognize any apps that may be linked to Dropbox, click on the line that references the process and choose End Process.
  4. Once you’ve done this, try to follow the uninstall instructions on this article. 

Let me know if this helps!

  • Ture_Alsvik's avatar
    Ture_Alsvik
    Explorer | Level 3
    6 years ago

    Hi Lusil

    I killed all processes before tryign to uninstall. Uninstall failed.

    Reinstalling doesnt give me an error, it just simply ends with no "succes" -confirmation.

    I've managed to install an old version (Dropbox 43.4.50 Offline Installer) but when i launch the app, it says "update or end". If i hit update i installs and then shows me the MSVCP140.dll error again ...

     

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for giving that a try, Ture_Alsvik. 

      Could you also attempt to run an advanced reinstall?

      If you get stuck at any point in time during the process, could you please let me know which step and what behavior you experience?

      Let me know of any updates!

      • Ture_Alsvik's avatar
        Ture_Alsvik
        Explorer | Level 3
        6 years ago

        Followed your steps - but had to delete all instances of DropBox in regedit, because some services was still running preventing me from deleting the files. Restarted, installed using the offline installer ...

         

        Nothing happens. I never get information on Dropbox having finish the install and neither any errors. Restarted after about an hour, Dropbox gave me same error message about missing MSVCP140.dll ...

        So ... i'll start looking for some other sync-service to use! But thanks for your help :)

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