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Forum Discussion
I want to stop backing up my desktop on Dropbox.
I am using a different app to backup my desktop computer and its files. I want to continue to use Dropbox, but I don't need it to do the backups. How can I stop this feature?
Hey there rhaines765 - how are you today?
As our desktop app is designed to watch your Dropbox folder and sync any files placed in the folder you'll only need to uninstall it. Remember, your Dropbox folder is just like any other folder on your hard drive, but with syncing features.
You'd then be able to access your Dropbox account through the website at:
Note that the Dropbox folder itself is still there as a local copy of your Dropbox files at the time you uninstalled (or unlinked) our app from your account on your desktop computer.
I hope this information helps and please let me know if you have any more questions!
Walter
Dropbox Staff
Dropbox StaffHey there rhaines765 - how are you today?
As our desktop app is designed to watch your Dropbox folder and sync any files placed in the folder you'll only need to uninstall it. Remember, your Dropbox folder is just like any other folder on your hard drive, but with syncing features.
You'd then be able to access your Dropbox account through the website at:
Note that the Dropbox folder itself is still there as a local copy of your Dropbox files at the time you uninstalled (or unlinked) our app from your account on your desktop computer.
I hope this information helps and please let me know if you have any more questions!
my god, that's such an annoying feature. I had trouble with my drop box recently and decided to un- and re install it. ....little did I know that I would spend almost an hour trying to fix this issue. why is it even enabled on a basic plan? who came up with that idea? the mind boggles.
Oh, I did that survey after installing drop box, and I absolutely have to correct myself on the matter of "was it easy to find?" hell no! I thought I fixed it and it just kept creating back ups in the background. horrible.
"Haha, stupid user, your own fault! why did you click through the installer menu like all the other times on all your other devices, just like you did these last 3 years? How dare you ignore our new futures you don't care about (and have absolutely no space for, so here are 5 reminders that you can buy more space*nodgenodge* *coughtstupidbasicusercough*) How dare you user! Now go! Waste some time and fix it!"
OMG, I am in the middle of the same Dropbox HELL you are reporting. I - - - BY MISTAKE - - - started the back-up "feature" two months ago and have been unable to save ANYTHING to my PC since then because of how completely messed up my PC is. I even called Carbonite, the service I pay to back-up my files and they did as much as they could to help me but had to pass me off to Support.com to try to get Dropbox out of my life without trashing my files and THAT idiot launched the Dropbox sync ALL OVER AGAIN!!!! I am also only a BASIC user so support is completely NON-EXISTENT from the evil empire called Dropbox. I have been manually backing up my files onto Flash drives for two weeks so that if I lose everything I can re-install but I am TERRIFIED to follow the directions given to me by the chat support, person, Colin, whom I was able to contact from my 11 year old iMac. That elusive support option is like Brigadoon -- only available every 100 years. Those directions come with the terrifying caveat, "make sure you don't select the option to delete the files from BOTH the CLOUD AND your computer!!!" And the weirdest thing is Dropbox is now "complimenting" me on my participation in the "Community!" HAH! I will probably have to fork over $45 to Droopbox to become a Business Team member so I can talk on the telephone to somebody. WRETCHED PROGRAM. I am happy to pay Carbonite to back up my files rather than have to suffer this NON service from Dropbox.
wow! what a mess! so sorry you are dealing with this too! good to know I am not alone!
so interesting that Dropbox hasn't done anything to address this issue in over a year....
DB is blaming us it appears. My company uses the free version, I am sure, so I have no way to get help unless I myself purchase space. Why would you purchase space if you are feeling like it is a bribe?
- Megan
Hey tess e, I'd be happy to help!
Can you let me know if you have a problem locating some of your files, or if you are having an issue when trying to disable the Computer backup feature?
It'll help me assist you with the appropriate next steps.
Thank you!
