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Forum Discussion

Yohann17's avatar
Yohann17
New member | Level 1
8 days ago

I installed the Dropbox desktop app but it doesn't launch

I managed to install Dropbox; however, after the installation, it doesn't launch. Even after uninstalling, restarting the PC, and reinstalling, it still won't work. The application disappears suddenl...
Desktop
Install
  • Yohann17's avatar
    Yohann17
    19 hours ago

    Hi Hannah ,

    Thank you for your message. I tried the advanced reinstall, but it wasn’t successful. However, I found the solution—the issue was with my VPN blocking the app. After uninstalling the VPN, Dropbox is now working perfectly.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Yohann17, can you try a more advanced reinstall of the app using these steps, to see if that helps?

Yohann17's avatar
Yohann17
New member | Level 1
19 hours ago

Hi Hannah ,

Thank you for your message. I tried the advanced reinstall, but it wasn’t successful. However, I found the solution—the issue was with my VPN blocking the app. After uninstalling the VPN, Dropbox is now working perfectly.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    18 hours ago

    Happy to hear that, Yohann17, and thanks for keeping us updated!

    If you need anything else, just let us know.

    Have a wonderful day!

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