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Forum Discussion
I installed the Dropbox desktop app but it doesn't launch
I managed to install Dropbox; however, after the installation, it doesn't launch. Even after uninstalling, restarting the PC, and reinstalling, it still won't work. The application disappears suddenl...
Walter
Dropbox Staff
Dropbox StaffHey Yohann17 - sorry to hear about this.
Can you please let us know your device's exact OS version?
Did you install the app with admin privileges in the first place by the way?
If you have any security software running on the affected computer, could you temporarily disable them and try again?
Let us know of any updates!
Thank you Walter for your reply.
I’m using Windows 11 pro and the security software is Windows Defender. I’ve been installing it with admin privileges. Every time the app disappears, I install the new beta build and it’s working. The issue is after few days, the problem still occurs.
- Walter
I see, thanks for the additional info Yohann17 - much appreciated.
Have you taken a look at this Help Center article yet? You can try the steps outlined there apart from the uninstall/reinstall process since you've already done that.
If disabling the Windows Defender and all other 3rd party apps that might be causing issues doesn't make a difference, please let us know and we'll reach out via email to investigate further.
Hi Walter ,
Unfortunately, the issue still the same. Dropbox suddenly disappear. What are the other solutions you can propose me?
- Hannah
Hey Yohann17, can you try a more advanced reinstall of the app using these steps, to see if that helps?
