You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JonatanLeopardi's avatar
JonatanLeopardi
Explorer | Level 4
6 years ago

I get an error that the program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing?

I've tried reinstalling the program (several times) but it didn't work. I use the desktop app in my pc and the app in the other devices. I have this issue in my pc (running W7). Any help?
Desktop
Error Messages
Setting up the apps
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Sorry to hear that, JonatanLeopardi. Have you tried an advanced reinstall by any chance? 
 
If that doesn’t do the trick, could you please send me a screenshot of the error that you’re seeing (without any personal info)?
 
Thanks in advance!
    • constanza_'s avatar
      constanza_
      New member | Level 2
      6 years ago

      Many thanks, @Rich. I was having this exact same issue since yesterday, and the update solved my problem!

      :)

      • Acconet's avatar
        Acconet
        Explorer | Level 4
        6 years ago

        Здравствуйте! Вчера еще все было нормально, а сегодня не могу запустить Dropbox. Через интернет захожу на свой аккаунт, а на компьютере - выдает ошибку. Переустановил Dropbox - не помогло. Проверил папку Авирой - вирусов нет. На другом, ноутбуке - всё нормально. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!