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Forum Discussion

yanfei wu's avatar
yanfei wu
Explorer | Level 4
2 years ago

I can't install the Dropbox desktop app on my new MacBook Air

MacBook Air 2023 , can't installed dropbox desktop app, can't complete setting
Desktop
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    2 years ago

    The screenshots you posted earlier indicated that you are at the maximum of 3 devices for your Dropbox Basic account, so you can't add this computer.

     

    You'll need to access this page and remove devices until only 2 remain, so that you can add the computer to your account.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey yanfei wu, thanks for letting us know about this.

 

Can you give us some more info on why you can't install our desktop app?

 

Are you getting some kind of error message? If so, please send us a screenshot, so we can look into it.

 

Any additional info would be really helpful.

 

Thanks!

yanfei wu's avatar
yanfei wu
Explorer | Level 4
2 years ago

 

cant complete this 

  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi yanfei wu,

     

    I'd like to jump in here if you don't mind.

     

    I see that you get a blank screen when trying to set up the app on a new device. That usually indicates some kind of software such as VPN or security suites are blocking connections with Dropbox.

     

    If you have anything like that, you might want to try turning them off temporarily, and use the “offline installer” instead.

     

     

    Hope that turns out OK!

     

    • yanfei wu's avatar
      yanfei wu
      Explorer | Level 4
      2 years ago

      Hi it is not working, I turn off clearnmymac and there is nothing else blocking anything, it stay the setting (loading) screen, no idea how to solve this issue

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Do you have any proxy, firewall, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? 

         

        From which location are you trying to install the Dropbox desktop application?

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