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Forum Discussion
I can't access the Documents and Download folders on my Mac
've lost access to my Documents and Downloads file on my mac - help??
I started a thread back in July and have created workarounds. When it asked whether I wanted to sync/back-up Desktop, Documen...
Hannah
Dropbox Staff
Dropbox StaffHey BryanmMac, thanks for reaching out to our Community.
Let's see what we can find out about this.
From what you're saying, it sounds like you did previously enable the Backup feature on this computer, because without Backup, you wouldn't have had Dropbox syncing icons on your Desktop files.
Did you recently get a notification to update Backup on your Dropbox app maybe?
If you go to your backups page online, do you see that this particular computer is being backed up?
Let me know what you see.
This is what I see. I do not believe I have Backup enabled.
I need my Documents and Downloads returned to local control.
- Hannah
Thanks for the screenshot, Bryan.
So, this tells me you had enabled backup, but it's unlinked for some reason.
If you go through the Dropbox app preferences, click on the "backups" tab and then on "manage backups", what do you see there?
Here is what I see:
