You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

debattwg's avatar
debattwg
Helpful | Level 6
3 years ago

I cannot see my new folder, in the Dropbox folder

I created a new folder and shared it with a newly created group. The folder and its subfolders and files are visible using Dropbox.com, but not using File Explorer in the desktop app. I checked the f...
desktop
dropbox business
Shared Folders
Windows
  • debattwg's avatar
    debattwg
    3 years ago

     

    Thanks, I called the help line and got it resolved. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi debattwg, sorry to jump in here!

 

I would like for you to locate your Dropbox icon. It would be on the task bar, next to your WiFi and date and time icon. Once you do this, could you hover your mouse there and let me know what the status of the Dropbox Desktop application is? 

debattwg's avatar
debattwg
Helpful | Level 6
3 years ago

 

Thanks, I called the help line and got it resolved. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!