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Forum Discussion

Sanjs's avatar
Sanjs
Helpful | Level 6
9 months ago

How to access Dropbox Sign fully from Dropbox

I have a Dropbox Essentials account, which should give me access to unlimited signing in through Dropbox Sign.   I only use this on my desktop.   Last year when I was still on the Dropbox Plus pl...
Desktop
Dropbox Sign
Setting up the apps
  • Sanjs's avatar
    Sanjs
    9 months ago

    So for anyone with the same question, it turns out that you cannot access the full Dropbox Sign (Hellosign) app to get the better functionality with the Dropbox Essentials plan.

    You either need to be on one of the lower/free plans (that allow for 3 document requests per month), or have a specific Dropbox Sign plan. And you cannot subscribe to a Dropbox Sign plan with the same email you use for Dropbox - you need a different one. Otherwise you end up with the same problem of it redirecting straight back to the Sign section in Dropbox.

    So much for integration.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Sanjs - sorry to hear you're having issues with this and thanks for the detailed report. 

 

Since this would need some account specific information for further investigation, would it be OK if we sent you an email to open a support ticket on your behalf?

 

Let me know and we'll take it from there. 

 

PS: For more information about the Signatures page, you can have a look here. 

Sanjs's avatar
Sanjs
Helpful | Level 6
9 months ago

Hi Walter - yes that would be good if you could investigate this further. Feel free to send me an email - can you access this in your system?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Sure thing Sanjs - you've got :envelope:

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there.

    • Sanjs's avatar
      Sanjs
      Helpful | Level 6
      9 months ago

      Thanks Walter.

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