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Forum Discussion

Steve S.77's avatar
Steve S.77
Helpful | Level 6
3 years ago

How do I access my vault?

I am trying to access my vault from the web portal. I look on the left hand scroll window and my vault is grayed out. I cannot interact with it. How do I access my vault?
Dropbox Vault
Setting up the apps
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Just for clarification, are you accessing it from the Dropbox site directly, or via another app, such as the Dropbox for S Mode app?

  • Steve S.77's avatar
    Steve S.77
    Helpful | Level 6
    3 years ago
    Through the website.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

      Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

      • DJDW's avatar
        DJDW
        Explorer | Level 4
        3 years ago

        I had the same issue -- greyed out vault on website page.  I used Support Chat and it turns out that Google Chrome prevented me from accessing my Vault.  I was encouraged to try a different browser.  I used Microsoft Edge and got into my Vault easily.

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