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Forum Discussion

Steve S.77's avatar
Steve S.77
Helpful | Level 6
3 years ago

How do I access my vault?

I am trying to access my vault from the web portal. I look on the left hand scroll window and my vault is grayed out. I cannot interact with it. How do I access my vault?
Dropbox Vault
Setting up the apps
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Steve S.77, thanks for bringing this to our attention.

 

Could you clarify exactly what you're experiencing on the site?

 

A screenshot of this would help us greatly and will help me to assist further!

Steve S.77's avatar
Steve S.77
Helpful | Level 6
3 years ago

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Just for clarification, are you accessing it from the Dropbox site directly, or via another app, such as the Dropbox for S Mode app?

    • Steve S.77's avatar
      Steve S.77
      Helpful | Level 6
      3 years ago
      Through the website.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

        Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

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