You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

neosmile's avatar
neosmile
Helpful | Level 5
5 years ago

How could I get Dropbox Paper 2020?

How could I upgrade to Dropbox Paper 2020 from the older version?
Dropbox Paper
Setting up the apps
  • Fiona's avatar
    Fiona
    5 years ago

    Hello neosmile. 

    Thank you for your interest in Paper 2020 :heart_eyes:. 

    Currently, the Paper 2020 release is available to new users only. Our team is currently in the works of a new feature in order to build the best Paper experience for all our users. Old and new. 

    You will hear more about this feature and your Paper docs will live in the Dropbox filesystem, when the development is finalised. 
     
    What I did -because I honestly couldn't wait- is this: I created a new Dropbox account and shared my old Paper docs to it. 
     
    Notes:pushpin:
    • "Old" Paper docs shared with Paper 2020 release users will be available in their Dropbox home and will show in Recents. 
    • Paper 2020 release docs shared with Legacy users will be available on their Dropbox home, but not in Paper. 

    :books:

    Here is a help center article with all the information you need. 

    Feel free to ask more questions. 

    Cheers! 

Steve J.5's avatar
Steve J.5
Helpful | Level 6

What you've described is the promise.

richratt's avatar
richratt
Explorer | Level 4
3 years ago

I'd be happy to set up a new account so I can get the "new" version of Paper, but I don't want to lose the extra ~4GB of free storage that I've accumulated. Is there any way I can create a new account and transfer my extra storage? I'd have no problem moving the files/notes over myself.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    richratt sadly not 😞 

     

    And no, we know no more than you guys do I'm afraid

    • YogY's avatar
      YogY
      Helpful | Level 5
      3 years ago

      Having been an advocate of Dropbox since 2010 and persuaded many companies to migrate/start using Dropbox, it makes me sad to see such a seemingly trivial issue destroy the reputation.

       

      To be clear: the issue is not being on an older version of Paper, the issue is the collaboration between users with different versions. This has led to a lot of frustration and even more time wasted.

       

      Please at least communicate clearly on the progress. Thank you.

      • Julien B.12's avatar
        Julien B.12
        Helpful | Level 6
        3 years ago

        End of June 2022 and still nothing for Dropbox Paper legacy users.

        Is there a management issue at Dropbox?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!