You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Minaz's avatar
Minaz
Helpful | Level 6
4 years ago

How can I start the actual dropbox app in Windows 10 / not launching

I have the latest version of dropbox, and I have a dropbox folder on my Windows 10 PC. It is syncing normally. However, I want to access the actual dropbox app in order to change the sync folder loca...
Desktop
GUI
Setting up the apps
  • Elixir's avatar
    Elixir
    4 years ago

    Minaz Yes, it should open the Dropbox app window on single click. What happens when you hold the control-key and click the icon?

Minaz's avatar
Minaz
Helpful | Level 6

As I have mentioned, the whole problem is that my dropbox app is not launching so there is no profile icon. When I click the taskbar icon, it launches Windows Explorer.

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

You need to change the preferences within the Dropbox app to tell it to open the app and not Explorer. 

 

It gives you the option to change it on the 'General' tab

  • Minaz's avatar
    Minaz
    Helpful | Level 6
    4 years ago

    Hi Mark,

     

    Since I am unable to launch my dropbox app in the first place, is there a way to change the preferences to set it to launch the app without being able to launch the app? I mean if I were able to launch the app in the first place I wouldn't need to set it in the preferences. The whole issue is that I can't get it to launch the app, so I cannot set anything within the app. When I launch dropbox, I only get the explorer. I need to get from there to the app in order to set preferences, so I am hoping someone can help me with finding a way to open the app.

     

    Thanks!

     

     

    • Elixir's avatar
      Elixir
      Star | Level 19
      4 years ago

      Minaz Did you single (right or left) click the taskbar icon? In my case, only double click opens explorer window. 

       

      • Minaz's avatar
        Minaz
        Helpful | Level 6
        4 years ago

        Elixir So actually, when I double click, it also launches Windows Explorer. When I single click, whether it is a left or right click, it does nothing at all. Could this be the problem?

    • Daniel18's avatar
      Daniel18
      Explorer | Level 4
      3 years ago

      omfg people cannot understand that you can't launch the app, and keep givng you solutions how to fix it inside the app that will not launch.

      READING IS HARD

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        3 years ago
        Daniel18 wrote:

        people cannot understand that you can't launch the app, and keep givng you solutions how to fix it inside the app that will not launch.

        The app they're referring to is not the app as it exists today. There was another portion of the Dropbox application that many referred to as "the app" and it was launched from the regular Dropbox desktop application. It was a separate file browser that was removed some time ago.

         

        If you're having a problem launching the Dropbox application, I'd suggest starting a new topic with the details of your issue.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!