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Forum Discussion

jessicatee's avatar
jessicatee
New member | Level 2
7 years ago

How can I disable the Dropbox Badge?

WHY WHY WHY is there a unkillable drobox badge following me to every program!!!!!!!
Desktop
Setting up the apps
  • Walter's avatar
    Walter
    7 years ago

    Hey there jessicatee - sorry to hear about this. 

     

    You can disable it by clicking on the Dropbox icon in your system tray, then the gear icon, then Preferences. You'll then have the option to choose when you'd like to see the Dropbox badge: "Always show", "If others present" and "Never show." 

     

    To completely disable the Dropbox badge, select "Never Show" from the drop down menu. That will prevent Dropbox from showing the badge on your Office documents.

     

    Hope this helps and let me know if you need anything else! 

PeterPan123321's avatar
PeterPan123321
Explorer | Level 3

You didn't answer the question. Now that the badge is not shown anymore, is it actually turned off or does it still run in the background and read all the files I'm using? There are 3 background processes running on my machine that are conveniently called "dropbox" without any further information about what they are doing (on top of the updater and the sync processes). Is the badge one of those? Does your solution turn it off or does it just hide the popup?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi PeterPan123321; welcome aboard and thanks for joining our discussion here.

 

I'll be glad to look into this for you so could you please forward me a screenshot of what you described so I can have a visual too?

 

Thanks a bunch! 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the screenshot PeterPan123321!

       

      The first step here is to reboot the computer you're noticing this on so please restart the affected machine and let me know if you still see the same results. 

       

      In case you do, I'll be glad to look into this for you so let me know if it would be OK to reach out to the email address that's connected to your profile here on our Community. 

       

      While we're at it, what's the exact version of the desktop app and your computer's OS? For example, our latest, stable build is 93.4.273; are you also running this one? 

      • PeterPan123321's avatar
        PeterPan123321
        Explorer | Level 3
        5 years ago

        Dear Walter,

         

        the question is: Does the solution you provided in your original answer turn off the badge behavior or does it just hide the badge while Dropbox is still reading what program I use and what I do with it?


        Thanks for offering me IT support but this is a general question that would be of interest for anyone using dropbox.

         

        Best,

        Peter

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