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MikeA01730's avatar
MikeA01730
Explorer | Level 4
7 years ago

Folders made available offline were not downloaded

Hi,   This weekend I thought I'd test the Dropbox Available Offline feature by storing travel documents there.  On my PC I created a new folder and populated it with some PDFs.  On the Dropbox ap...
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  • Jane's avatar
    Jane
    7 years ago
    Hey MikeA01730, thanks for your cooperation, I’m just updating the thread here with the latest update from our team specialists, so as to have it for future reference. 
     
    When Offlining files, you may keep in mind that a yellow icon will appear next to them if they’ve been updated in the meantime, as Norah mentioned above. Once you click on this, it will then update the file to the most recent version and make the latest version available offline. In the event that the device isn’t connected to wifi/cellular data, you’ll need to wait until you have internet connectivity to download and view these files.
     
    I would suggest making sure that your offline files are up to date when you plan on using the offline files feature.
     
    Once again, thanks again for checking in with us on the Dropbox Forum & don’t hesitate to post away at any time in case you have further questions or you’d like to share your thoughts in the future. Take care! 
Minato's avatar
Minato
Icon for Dropbox Staff rankDropbox Staff

Hey MikeA01730,

This issue seem that requires some additional investigation.

Can you create a ticket so we can investigate and ask for information best not shared in a public enviroment?

After you create the ticket, let me know of the ticket number.

Thank you in advance!

MikeA01730's avatar
MikeA01730
Explorer | Level 4
7 years ago

Minato,

I followed your link, clicked email, and followed the prompts to create a ticket.  When I clicked on OK (or Send, or whatever) it paused a while and then returned me to the main screen with no message, no ticket number, no nothing.  Also I received no email.  Did I sent the ticket or do I need to do this again? 

Mike

  • Minato's avatar
    Minato
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey MikeA01730,

     

    I have located the ticket you created and we shall investigate the issue, as soon as possible!

    The reply will come the email address of your account.

    Let me know how it goes!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey MikeA01730, thanks for your cooperation, I’m just updating the thread here with the latest update from our team specialists, so as to have it for future reference. 
     
    When Offlining files, you may keep in mind that a yellow icon will appear next to them if they’ve been updated in the meantime, as Norah mentioned above. Once you click on this, it will then update the file to the most recent version and make the latest version available offline. In the event that the device isn’t connected to wifi/cellular data, you’ll need to wait until you have internet connectivity to download and view these files.
     
    I would suggest making sure that your offline files are up to date when you plan on using the offline files feature.
     
    Once again, thanks again for checking in with us on the Dropbox Forum & don’t hesitate to post away at any time in case you have further questions or you’d like to share your thoughts in the future. Take care! 
    • vagelish's avatar
      vagelish
      New member | Level 2
      6 years ago

      It also happened to me. I downloaded a file and marked as offline. It worked offline for a few days but then later it was not working offline anymore and I had to re-download it.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey there (vagelish), just in order to make sure I’m following-up with you correctly, can you please clarify if you’re facing the same behavior as the one described by the OP (i.e. was your file marked with an exclamation point in a yellow circle) by any chance? Have you had a chance to see whether the pointers we’ve posted above could be relevant? 
         
        Keep me updated on the specifics in regards to your initial inquiry at your earliest convenience & I’ll do my best to check back with you. Until we talk again, I’m wishing you a fruitful & creative week ahead! 

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